Return and Refund Policy - Amayu

At Amayu, we are committed to ensuring your satisfaction with our edible seeds, spices, dry fruits, and oils. If you're not completely satisfied with your purchase, we offer the following return and refund policy:

1. Eligibility for Return:

• Returns are accepted within 7 days from the date of delivery.
• Products must be unused, unopened, and in their original packaging.
• Perishable items like spices, seeds, and oils are not eligible for return unless damaged or defective.

1. How to Initiate a Return:

• To initiate a return, email us at amayu.shopdeck@gmail.com with the subject line “Return Request – [Order Number]”.
• Include the reason for the return and relevant photos of the product, if necessary.

1. Return Shipping:

• Customers are responsible for return shipping costs unless the product is defective or incorrect.
• We recommend using a trackable shipping service to return items. We are not responsible for lost returns.

1. Refund Process:

• Once we receive and inspect the returned product, we will process your refund within 5-7 business days.
• Refunds will be issued to the original payment method.
• Shipping charges are non-refundable unless the return is due to a defect or error on our part.

1. Defective or Incorrect Items:

• If you receive a defective or incorrect item, contact us within 7 days of receiving the product. We will offer a full refund or replacement and cover return shipping costs.

Customer Care:

For any queries or assistance, please contact us at:

Email: amayu.shopdeck@gmail.com

Thank you for shopping with Amayu!